Notice on Submitting Complaints

Notice on submitting written complaints

In accordance with Article 10 of the Consumer Protection Act and Article 10 of the Hospitality Industry Act (for facilities in Croatia) and according to § 5a of the Consumer Protection Act (for facilities in Austria), we inform you that you can send a written complaint about the provided service, purchased goods, or our business dealings with you to the following addresses:

Valamar Riviera d.d.

In-person at all business premises, hospitality facilities (at receptions)
By mail to the address: Valamar Riviera d.d. Croatia, Poreč, Stancija Kaligari 1, - WRITTEN COMPLAINT
Via email at: prigovoripotrosaca@valamar.com

Imperial Riviera d.d.

In-person at all business premises, hospitality facilities (at receptions)
By mail to the address: Imperial Riviera d.d. Croatia, Rab, Jurja Barakovića 2, - WRITTEN COMPLAINT
Via email at: prigovoripotrosaca@valamar.com

HELIOS FAROS d.d.

In-person at all business premises, hospitality facilities (at receptions)
By mail to the address: Croatia, Stari Grad, Naselje Helios 5 - WRITTEN COMPLAINT
Via email at: prigovoripotrosaca@valamar.com

Valamar Riviera d.d., Zweigniederlassung Austria

In-person at all business premises, hospitality facilities (at receptions)
By mail to the address: Republic of Austria, 5563 Obertauern, Gamsleitenstraße 6 - WRITTEN COMPLAINT
Via email at: prigovoripotrosaca@valamar.com

We will respond to your complaint in writing no later than 15 days from the date of receipt of the complaint.
To be able to respond to the complaint, please provide details for receiving the response, as well as information about the nature of the complaint (especially about the object to which the complaint relates).
Please find the privacy policies of all companies in the Privacy Policy.

Valamar Riviera d.d. has accommodation facilities in the Republic of Croatia and the Republic of Austria, where it operates through its branch Valamar Riviera d.d., Zweigniederlassung Austria, Gamsleitenstraße 6, 5563 Obertauern, FN 583355 a (Landesgericht Salzburg), VAT ID: ATU 78289647. Additionally, Valamar is a management company that, based on contracts, manages the tourism segment of the business and offers accommodation services in the facilities of Imperial Riviera d.d., Republic of Croatia, Rab, Jurja Barakovića 2, OIB: 90896496260 and HELIOS FAROS d.d., Republic of Croatia, Stari Grad, Naselje Helios 5, OIB: 48594515. The term Valamar properties includes accommodation facilities of Valamar Riviera d.d., in Croatia and Austria, as well as accommodation facilities of other companies it manages.