Frequently Asked Questions

You can modify your reservation in the following ways:

Yes, you can modify your booking, but it is subject to the Terms and Conditions of your reservation. Some rates may restrict modifications, particularly non-refundable or special promotional rates.

You can update guest information through the Modify/cancel reservation page. Simply enter your reservation number and the email address used when making the booking to access your reservation and update the guest details.

Yes, the price of your stay may change depending on availability and current rates at the time of modification. If the new dates fall within a period of higher demand, the price may increase. Likewise, changing to a lower-demand period may result in a lower rate.

Typically, the full stay is charged even if you decide to leave earlier than planned.
However, if you inform reception about an early departure on the first day of arrival, adjustments are possible. The final decision on whether early departure charges apply will be made by the hotel or campsite management after considering the specific circumstances.
The fee for early departure is generally equivalent to one night’s stay in the reserved accommodation unit. From 30 June to 1 September, this fee is applied in all cases, while outside of this period, it may be waived depending on the reservation conditions. The charge will be based on the rate of the booked accommodation, and the final decision on whether the fee applies will be made by the property’s management.
In cases of illness or emergency, the early departure fee does not apply.

Yes. Our pricing is based on room occupancy, and adding extra guests may result in an additional charge depending on the rate policy. Any extra charges will be displayed at the time of modification.

We strongly recommend making any modifications in advance to ensure availability and to avoid last-minute inconveniences. However, certain changes may be accommodated upon arrival, subject to availability and property policies.

If you are unable to modify your booking online, first check the terms of your reservation, as some bookings cannot be changed. Additionally, if the modification deadline has passed, changes may no longer be possible.
If your booking is eligible for changes but you are experiencing technical issues or require assistance, please contact the Valamar Reservation Centre via email or phone, and our team will assist you in finding the best possible solution.

You can cancel your reservation in the following ways:

Please note that the refund of any charged amount depends on the cancellation policy and the terms of the selected rate. If your reservation has already been charged, you may be eligible for a refund according to the conditions of your booking.

Whether a cancellation fee applies depends on your booking terms. Some rates allow free cancellation up to a certain period before arrival, while others (such as non-refundable rates) may result in a charge.
To check the cancellation policy specific to your booking, please refer to your confirmation details or visit our Terms and Conditions.

Reservations are guaranteed with a valid bank card during the booking process.
Depending on the selected rate and reservation conditions, part or the full amount will be charged to the card in advance, while the remaining balance (if applicable) is paid at reception upon arrival or during your stay.

Online payments can be made using Visa, Mastercard and Diners Club cards.
Please note that Diners Club cards are not accepted at the following properties: Valamar Obertauern Hotel; Kesselspitze Hotel & Chalet, Valamar Collection; and [PLACES] Obertauern by Valamar.

All payments are processed in euros (EUR). If your bank account is in another currency, your bank or card issuer may convert the amount into the currency of your domestic account according to its own exchange rate and applicable fees at the time of processing. As a result, the amount shown on your bank card statement may differ slightly from the amount stated in euros (EUR) on your hotel invoice.
Valamar Riviera d.d., Valamar Riviera d.d., Zweigniederlassung Austria, Imperial Riviera d.d. and HELIOS FAROS d.d. are not responsible for any differences resulting from currency conversion or additional charges applied by your bank or card issuer.

Yes, cash payments are accepted at reception. Please note that, in accordance with applicable regulations, cash payments are accepted up to a maximum amount of €10,000 per transaction.

Yes, depending on the selected rate and booking conditions, part of the payment is charged in advance to guarantee the reservation, while the remaining balance is paid at reception upon arrival.
For non-refundable rates, the full amount is charged within 7 days after the reservation has been made. All payment details and conditions will be clearly shown during the booking process before confirmation and are also available in our Terms & Conditions.

The timing of the charge depends on the selected rate and booking conditions. In some cases, part or the full amount may be charged at the time of booking, while for other reservations the amount may be charged closer to the arrival date. You will be notified in advance of the exact date and the amount your card will be charged.
For exact details, please check the payment and cancellation conditions.

Yes, your bank card information is protected using secure payment systems and encryption technologies designed to safeguard your personal and payment data during the booking process.
Valamar uses secure payment gateways and industry-standard security protocols to ensure that your card details are processed safely.

Yes, it is possible to pay for another person’s stay in advance. Depending on the situation, the payment can usually be arranged through the Reservation Centre or by providing the necessary payment authorisation details for the reservation.
For assistance with arranging payments, we recommend contacting the Reservation Centre, which will guide you through the required steps.

Yes, separate receipts can be issued upon request. If needed, please inform the reception desk during your stay or at the time of payment so receipts can be prepared accordingly.

Children up to 2 years of age stay free of charge at all Valamar properties, provided they are included in the reservation.
For children older than 2, the conditions vary depending on the property, accommodation type and the child’s age. In some hotels and resorts, children may stay free of charge or receive special discounts when staying in the same accommodation unit with adults.
To see the exact conditions for children’s stays, please refer to the Terms & Conditions.

Online check-in becomes available 72 hours before arrival and can be completed via the My Valamar app or the digital check-in page.

Enter your surname and reservation number to access your booking, then follow the steps to register all guests and add your estimated arrival time.

Once check-in has been completed, your arrival at the property will be faster and more seamless, with the option of keyless entry at selected properties.

Check-out time is until 10 am on the day of departure.

If you require a late check-out, this may be possible depending on availability. Additional charges may apply, and we recommend checking with reception on the day of departure to see if an extension can be arranged.

Check-out time is until 10 am on the day of departure. However, late check-out may be possible depending on availability. If you wish to extend your stay beyond the standard check-out time, we recommend checking with reception on the morning of your departure to see if an extension can be arranged. Additional charges may apply.

If a late check-out is not possible, you are welcome to store your luggage at the hotel and continue enjoying the property’s facilities until your departure.

Late check-out may be possible depending on availability and the property’s policies. If you would like to extend your stay beyond the standard check-out time of 10 am, we recommend checking with reception on the morning of your departure.

Additional fees may apply for late check-out, and the cost will depend on the property and the length of the extension.

Yes, in most cases, guests can store their luggage at the hotel after check-out if they have a later departure. This allows you to continue enjoying the property’s facilities or explore the destination without carrying your bags.

We recommend checking with reception upon departure for details on luggage storage options and collection times.

If you believe you have left a personal item at a Valamar property, please contact the reception of the property where you stayed as soon as possible. Our team will check the lost and found records and assist you in locating the item.

If the item is found, the property can arrange for it to be returned to you. Please note that shipping costs may apply.

Shuttle services are available for most Valamar properties. If you require transportation to or from the airport, we would be happy to assist you with transfer arrangements.

For more information or to book a shuttle service, please contact us at transfer@valamar.com or by phone on +385 (0)52 465 000. Availability and pricing may vary depending on the location and transfer type.

We can arrange an airport pick-up for you if you contact us at least 72 hours before arrival. To ensure a smooth transfer, please provide all necessary details, including your arrival time, flight number and destination.

To book a transfer or request more information, please contact us by email at transfer@valamar.com or by phone on +385 (0)52 465 000. Transfers are subject to availability, so we recommend arranging them as early as possible.

Transfer rates depend on the distance from the airport and the number of passengers. To receive an exact price, please provide us with your travel details (arrival location, number of persons and any special requests), and we will send you an offer.

For more information or to request a quote, contact us by email at transfer@valamar.com

Transfer services are paid for at the hotel and can be added to your room’s total stay. The payment will be processed upon check-in or check-out, depending on the hotel’s policy.

Yes, all our properties offer parking near the premises, and additional charges may apply. You can find the full list of charges here.

At some Valamar hotels, parking is free of charge, while others may have a parking fee. The full list of parking conditions for each property can be found in our Terms & Conditions.

Yes, Valamar offers electric car charging stations at selected properties. Charging availability, speed and pricing depend on the location.

Most Valamar properties are equipped with AC chargers with a total power of 22 kW (2 × 11 kW). At Pical Resort, guests also have access to a 150 kW DC fast charger (supports simultaneous charging up to 2 × 75 kW). 

• Charging price: €0.45/kWh
• Idle fee: €0.08 per minute, charged after 60 minutes once charging has been completed

Charging conditions and the number of available charging points may vary by property. We recommend contacting the specific property in advance for the most up-to-date information.

For guests of the Isabella Island Resort, Valamar Collection, parking is provided at the Žatika parking area, with a free shuttle service to and from the resort.

Transport from the parking area to the boat is available:

The boat transfer to the island operates from 7 am to 12 am.

Please note that the directions to the hotel on the map & directions page lead to the parking area, while the hotel's position on the map indicates the parking location.

For detailed instructions on parking and transfers, please visit the Isabella Island Resort: Map & Directions.

For guests staying at Valamar Riviera Hotel & Residence, parking is available at Valamar Isabella Parking (Žatika, Karla Huguesa 26, Poreč) for €5 per day. A free transfer to and from the hotel is organised from this location.

Please note that the directions to the hotel on the Valamar Riviera Hotel & Residence, Map & Directions page lead to the parking area, while the hotel's position on the map indicates the parking location.

Parking for one car per camping home is included in the price. Parking is provided within the campsite and is usually located close to camping homes, although in most cases it is not directly next to the unit.

If you arrive with more than one car, each additional vehicle will be charged according to the valid price list and must be parked in the campsite’s designated parking area.

Yes, you can park your car directly on the pitch you have booked. Parking for one car is included in the price.

If you arrive with an additional vehicle, it will be charged according to the campsite’s valid price list.

Some Valamar properties offer concierge assistance, often through the Experience Concierge service, which can help with restaurant reservations, excursions, special requests and transport arrangements.

Availability may vary by property. For more information, please contact the reception or Experience Concierge team at your selected property.

Currency exchange is available at the reception desk at properties that have an exchange office.

Availability may vary by property, so we recommend checking with reception upon arrival.

Yes, travel insurance can be arranged by contacting us via email at travel.insurance@valamar.com.

The insurance offer is valid for reservations at Valamar Riviera d.d. and Imperial Riviera d.d.

Yes, free Wi-Fi is available at all Valamar properties, including guest rooms, public areas and most outdoor spaces within the hotel, resort or campsite.

If you notice a maintenance issue in your room, please inform the reception desk or contact the Experience Concierge team. Our team will arrange for the issue to be addressed as soon as possible.

You can report the issue in person at reception, by phone from your room or through the Valamar App, where available.

Package deliveries may be possible during your stay, but availability depends on the policy of the specific property.

We recommend contacting the reception or Experience Concierge team of your chosen property in advance to confirm whether deliveries can be accepted and to receive instructions for forwarding the package.

Yes. Our Experience Concierge team can recommend local attractions, excursions, restaurants, events and outdoor activities to help you make the most of your destination.

They can also assist with tour bookings, transport arrangements and personalised recommendations based on your interests. For more information or assistance, please contact the Experience Concierge team or reception at your property.

Yes, it is possible to arrange a private tour guide. For enquiries and reservations, please contact the Experience Concierge team at your property or explore available tours on the Experience Concierge website.

Dining options vary depending on the property. Most Valamar hotels, resorts and campsites offer a selection of restaurants and bars, ranging from buffet restaurants to à la carte dining.

For a full overview of available dining venues, please visit the Restaurants & Bars page of your selected property.

You can find the available meal plans in the Meal Plan section on the main page of the selected property.

If multiple meal plan options are available, you will also be able to select your preferred option in the first step of the booking process after choosing your dates and accommodation.

You can check your meal plan in several ways:

It may be possible to change or upgrade your meal plan after booking, depending on the property and availability.

You can check the available options by accessing your reservation through the Modify/cancel reservation page. For further assistance, you can also contact the Reservation Centre.

Valamar properties offer different meal plan options depending on the property and accommodation type. The most common options include:

The availability and exact inclusions of meal plans may vary by property. Please check the Meal Plan or Restaurants & Bars section on the page of your selected property for detailed information.

Most Valamar properties offer options for special dietary requirements, including vegetarian, vegan and gluten-free dishes.

You can add your request during the booking process on the “About you” page under the “I have special requests” field. If you are not booking online or did not include your request during booking, please contact the Reservation Centre or the property in advance so the team can assist and ensure suitable options are available during your stay.

Reservations are generally not required for regular buffet meals included in your meal plan.

However, reservations may be required for à la carte restaurants or for the Dine Around experience, which allows eligible guests to exchange their buffet meal for dining at selected restaurants within the resort.

If applicable at your property, reservations can usually be arranged at reception.

Opening hours vary by property and by venue. You can find the most up-to-date information on the Restaurants & Bars page of the selected property, where the opening hours for each restaurant and bar are listed.

Room service is available at select Valamar properties, but availability and operating hours vary.

For the most accurate information, please contact the reception desk or consult the Valamar app, where available.

Yes, many Valamar hotels and resorts with buffet restaurants organise themed dining nights, where guests can enjoy different cuisines and special menus.

The availability and schedule of themed dinners may vary by property and season, so we recommend checking with the restaurant staff or reception during your stay.

Menus are generally not available online. For more information about available dishes and dining options, please check with the restaurant staff or reception at the property.

Yes. Many Valamar family hotels and resorts offer a wide range of family-friendly dining options designed for younger guests.

Depending on the property, this may include children’s menus, kid-friendly buffet selections, special buffet corners for children, and flexible dining options for families.

The exact dining options may vary by property, so we recommend checking the Restaurants & Bars section of your selected property or asking the restaurant staff or reception during your stay.

Most Valamar properties do not have a strict dress code for dining venues. However, guests are kindly asked not to wear swimwear or wet clothing or go barefoot in restaurants and bars.

Wellness facilities vary by property. Depending on the location, these may include spa areas, saunas, relaxation zones, massage and beauty treatments, indoor pools or fitness areas.

For detailed information, please visit the Beach, Pools & Wellness page of your selected property, where all available facilities are listed.

Spa treatments and wellness sessions can be booked by contacting the spa or wellness centre directly via phone or email.

You can find the contact details on the Beach, Pools & Wellness page of the selected property, in the Wellness section.

The range of spa treatments varies by property, but many Valamar wellness centres offer services such as massages, facial treatments, body treatments and beauty services.

Depending on the location, guests may also find specialised therapies, relaxation rituals, saunas, steam baths and wellness facilities as part of the spa experience.

For the full list of available treatments, please check the Wellness section on the Beach, Pools & Wellness page of your selected property.

Many Valamar properties offer fitness centres equipped with cardio machines, strength-training equipment and free weights.

Some locations also feature the Stay Fit programme, which may include group workouts, yoga, stretching, and other guided activities.

Availability and facilities vary by property, so please check the Sports & Entertainment page of your selected property for detailed information.

Some Valamar properties offer group fitness classes as part of the Stay Fit programme. This programme includes a variety of daily sports and recreational activities designed to encourage guests to stay active while enjoying their holiday.

Activities may include group workouts, yoga, stretching or outdoor fitness sessions, depending on the property and season.

Availability may vary, so we recommend checking the Sports & Entertainment page of your selected property for detailed information.

Yes, wellness facilities can generally be accessed without booking a treatment. Access conditions may vary by property, and some facilities may require an entrance fee or reservation.

For specific details, please check the Beach, Pools & Wellness page of your selected property.

Yes, age restrictions may apply at some properties. Certain wellness areas, such as saunas or relaxation zones, may be restricted to guests above a specific age.

Some properties may also offer designated family times when children are allowed to use selected wellness facilities.

The exact rules vary by property, so please check the Beach, Pools & Wellness page of your selected property or contact reception for more information.

Beaches in Croatia are public and freely accessible.

The type of beach and available amenities vary by location. Depending on the property, beaches may be sandy, pebbly, rocky or paved, and some may offer facilities such as sunbeds, umbrellas, beach bars, restaurants and other services.

For detailed information about the beach and available facilities, please visit the Beach, Pools & Wellness page of your selected property.

Beaches in Croatia are public and accessible to everyone, in accordance with national regulations.

Valamar properties are located by the sea, and many manage or maintain the beach areas near the property, which may include facilities such as sunbeds, umbrellas, beach bars and other services for guests and visitors.

Indoor pools are generally open year round. However, availability and opening hours may vary depending on the property.

For the most accurate information, please check the Beach, Pools & Wellness page of your selected property.

Pool opening hours may vary depending on the property and season. In most cases, pools are open approximately from 8 am until 8 or 9 pm.

For the most accurate information, we recommend checking with the property directly or visiting the Beach, Pools & Wellness page of your selected property.

Lifeguards are present at many Valamar properties, particularly at pools and beaches during the main season.

Availability may vary depending on the property and time of year. For the most accurate information, please check with the reception desk at your property.

Safety rules may vary by property, but guests are generally asked to follow posted guidelines, respect lifeguard instructions where present, and use pool and beach facilities responsibly.

Additional rules regarding pool hours, supervision of children and the use of equipment or inflatables may apply. Please refer to the posted signs at the pool or beach area or ask reception or lifeguards for specific guidelines.

Yes, many Valamar family properties feature pools designed especially for children. These may include kids’ pools, baby pools, shallow swimming areas and water attractions such as slides or spray features.

Facilities vary by property, so we recommend checking the Beach, Pools & Wellness page of your selected property for detailed information.

Adult-only swimming areas are available only at Girandella Designed for Adults Hotel, which features a heated outdoor infinity pool exclusively for adults.

Other Valamar properties do not have dedicated adult-only swimming areas.

Yes, most Valamar properties provide showers and changing facilities near the pool and beach areas.

Facilities may vary by property, so please check the Beach, Pools & Wellness page of your selected property for detailed information.

Yes, towels are typically provided for use at the pool areas at many Valamar properties.

At some properties, these towels may also be used on the beach, while at others they are intended for pool use only. Conditions of use may vary by property, and towel exchange is often organised through a towel card system.

For specific details, please check with the reception desk upon arrival.

Bringing your own food and drinks to the pool or beach areas is generally restricted.

Many Valamar properties offer pool bars, beach bars and nearby restaurants, where guests can purchase food and refreshments during the day. Specific rules may vary by property, so we recommend checking with reception or pool staff for details.

Yes, many Valamar properties offer water sports equipment rental, such as kayaks, paddleboards, pedal boats and other equipment.

Availability varies by property and location. For more details, please visit the Sports & Entertainment or Beach, Pools & Wellness page of your selected property.

Some Valamar properties offer water fitness activities, such as aqua aerobics or other pool-based exercises, as part of the Stay Fit programme.

At certain locations and during the main season, swimming lessons may also be available for guests, usually at an additional charge.

Availability varies by property and season, so we recommend checking the Sports & Entertainment or Beach, Pools & Wellness page of your selected property for detailed information.

Sun loungers are generally available on a first-come, first-served basis. Reserving them by leaving towels or personal items on them is typically not permitted.

At some properties, certain sun loungers or beach areas may be subject to reservation or an additional charge. Policies may vary by property, so we recommend checking with the pool or beach staff for more information.

Guests are kindly asked to wear appropriate swimwear when using the pool or beach areas. Swimwear is not permitted in indoor public areas such as restaurants or bars unless otherwise indicated.

Specific guidelines may vary by property, so please follow the posted rules at the pool or beach area.

The use of inflatables and pool toys may be restricted in certain pool areas, especially in smaller pools or during busy periods, to ensure the safety and comfort of all guests.

Rules may vary by property, so please follow the posted pool regulations or ask pool staff or lifeguards for guidance.

Yes, many Valamar hotels, resorts and campsites are pet-friendly, allowing guests to stay with their pets for an additional fee.

At pet-friendly properties, Valamar also offers the “Wow Wow Pet-Friendly Holiday” programme, which may include special amenities for pets and helpful information for travelling with them.

To confirm if pets are allowed, please check the “Services and amenities” section of the selected property page, where it will be indicated if pets are welcome in selected rooms or resort areas. You can also find detailed  pet rules on the Pet-Friendly Holiday page.

Bringing a pet usually involves an additional daily fee, which varies depending on the property and accommodation type. In many Valamar hotels, the fee is between €25 and €38 per pet per day, although exact prices may differ by location

In campsites or camping homes, pets are also allowed in selected units and are charged according to the campsite’s valid price list, and additional cleaning fees may apply in some accommodation types.

For the exact price and conditions, please check the details page of your selected property or contact the Reservation Centre before booking.

Most Valamar pet-friendly properties welcome dogs of various sizes. However, certain dog breeds are not permitted in Valamar facilities.

For the complete list of restricted breeds, please refer to the official  list of banned dog breeds.

Yes, the number of pets allowed may be limited depending on the property and accommodation type. In many cases, a maximum of two pets is allowed per accommodation unit.

Specific limits and conditions may vary by property, so we recommend checking the details page of the selected property or contacting the Reservation Centre before booking.

Yes. While pets are welcome at many Valamar properties, they are not allowed in certain areas for hygiene and safety reasons. These typically include swimming pools, wellness and spa areas and fitness centres.

Pets must also be kept on a leash in public areas of the property. Some restaurants may allow pets only in designated areas or on outdoor terraces, depending on the location.

Specific rules may vary by property, so we recommend checking with the selected property.

Yes, many Valamar pet-friendly properties offer designated outdoor areas for pets, such as dog parks or dedicated pet zones where dogs can play and exercise.

Some locations may also provide dog-friendly beaches or special zones for guests with pets, depending on the property. Availability varies by property, so we recommend checking the Pet-Friendly Holiday information or the details page of your selected property for specific facilities.

At some Valamar pet-friendly properties, pets receive special amenities as part of the Wow Wow Pet-Friendly Holiday programme. These may include items such as a pet bowl, snack, toy and a pet destination guide available in selected rooms.

Guests are generally asked not to leave pets unattended in their room when leaving the accommodation.

If you need to leave your pet alone for a short period of time, please place the “pet inside” notice on the outside of the room door so staff are aware.

For full details, please refer to the Wow Wow House Rules for Dogs.

Rooms where pets are staying are cleaned according to standard housekeeping procedures, with additional care taken when necessary. Guests travelling with pets are usually asked to inform reception of a suitable time for room cleaning so staff can service the room safely.

If extra cleaning is required due to damage or excessive mess caused by a pet, additional cleaning costs may be charged according to the property’s rules.

Pet-sitting or dog-walking services are not provided directly by Valamar. However, at many pet-friendly destinations the staff can help you find trusted local services, such as dog sitters, groomers or other pet-related services that we mention in our pet destination guide.

Yes. Many Valamar destinations offer pet-friendly beaches, parks and walking areas nearby where you can enjoy time outdoors with your pet. In addition, some Valamar properties feature dedicated dog parks (Wowsome Park) where dogs can play and exercise freely.

Guests travelling with pets also receive a pet destination guide at selected properties, which may include recommendations for dog-friendly beaches, parks and local services in the area.

For personalised recommendations, please contact the reception desk or Experience Concierge at your property.

Yes. At many Valamar pet-friendly properties, guests receive a pet destination guide that includes useful information such as contacts for local veterinary services, pet shops and grooming salons.

If you need assistance during your stay, the reception desk can also help you find the nearest veterinary clinic or pet hospital.

Yes. Guests travelling with pets must provide a valid veterinary passport that includes a record of all mandatory vaccinations.

Additional requirements may apply depending on the country of origin and applicable regulations, so we recommend ensuring all documentation is valid before travelling.

Yes, bed linen is included in apartments. Bed linen is typically changed once a week, while towels are replaced as required during your stay.

At some Valamar properties, it is possible to rent a refrigerator at an additional cost, while at others the room may already include a minibar that can be used for storing food and drinks.

Availability depends on the specific property. For more information, please check with the reception desk upon arrival or contact the Reservation Centre before your stay.

Yes, hotel towels are included in the price of your stay. Towels are provided in the room and are replaced regularly as part of the standard housekeeping service.

Many Valamar properties offer a laundry service for guests, usually available at an additional charge. At some locations, especially campsites, there may also be self-service washing machines and dryers available.

Availability varies by property and season, so we recommend checking with the reception desk of your selected property for detailed information.

A housekeeping service is typically provided daily in hotels, while the frequency may vary for apartments, villas or camping homes.

Yes, many Valamar properties offer bicycle rental and other recreational equipment for guests. Depending on the location, you may also be able to rent e-bikes, kayaks, paddleboards, pedal boats or tennis equipment, often through sports centres or activity points at the property.

Availability and the type of equipment offered vary by property, so we recommend checking the Sports & Entertainment or Beach, Pools & Wellness page of your selected property for detailed information.

Valamar properties are non-smoking in indoor areas, including guest rooms and public indoor spaces. Smoking is generally allowed only in designated outdoor smoking areas, depending on the property.

Yes, extra beds or children’s beds may be available upon request, depending on the room type and property. Availability is usually indicated in the room description during the booking process.

A child’s bed (cot) may be available for an additional fee, while in Valamar Collection hotels and resorts it is provided free of charge.

Because availability varies by accommodation type, we recommend requesting an extra bed or child’s bed when making your reservation or contacting the Reservation Centre for assistance.

Many Valamar properties offer facilities adapted for guests with disabilities or reduced mobility. These may include accessible rooms and bathrooms, ramps, lifts and barrier-free access to public areas such as restaurants or reception areas.

At some locations, additional features such as accessible parking or adapted accommodation units may also be available.

Pitch types at Valamar campsites mainly differ in size, location within the campsite, available amenities, and proximity to the sea or facilities.

Some pitches may offer electricity and water connections, while others may also include drainage, larger surface areas, or premium locations closer to the beach.

For detailed information about each pitch type and its features, please check the Details section on the Accommodation page of the selected property.

Yes, it is possible to reserve a specific pitch number for an additional fee, depending on availability. This service can be arranged through the Valamar Reservation Centre when making your booking.

You can add this request during the booking process on the “About you” page under “I have special requests.” Our team at the Valamar Reservation Centre will then contact you to confirm availability and arrange the service.

If you did not include your request during booking, you can contact the Valamar Reservation Centre via phone or email after completing your reservation.

If you do not reserve a specific pitch number, you can still choose the desired pitch type, and the exact pitch will be assigned based on availability.

Yes, it is possible to request two neighbouring pitches.

You can add this request during the booking process on the “About you” page under “I have special requests.” Our team at the Valamar Reservation Centre will then contact you to confirm availability and arrange the service.

If you did not include your request during booking, you can contact the Valamar Reservation Centre via phone or emailafter completing your reservation.

While the team will do their best to accommodate your request, neighbouring pitches cannot always be guaranteed and depend on availability.

Yes, it is possible to arrive without a reservation and book a pitch on site, depending on availability.

Our team at the reception desk will inform you about the available pitch types and help you select a suitable option. However, during busy periods we recommend booking in advance to ensure availability.

If you have reserved a specific pitch number, it will be confirmed in advance as part of your reservation.

If you have booked a pitch type, the exact pitch number is usually assigned upon arrival at the campsite reception.

It may be possible to change your pitch after arrival, depending on availability.

Please contact the campsite reception, and the team will do their best to assist you. Changes cannot be guaranteed and depend on the availability of other pitches at the time.

Pitch layouts vary depending on the campsite. Some pitches are separated by hedges or natural vegetation, while others may be more open.

Our pitches are prepared and generally level, suitable for camping with tents, caravans or motorhomes. However, the exact terrain may vary depending on the location within the campsite and the natural surroundings.

All pitches offer electricity connections, while water and drainage connections are available on selected pitch types. The available utilities depend on the specific pitch category.

For detailed information, please check the Details section on the Accommodation page of your selected campsite.

Yes, you may need a CEE adapter (Euro plug) to connect to the campsite electricity hook-up, which is the standard connection used at most European campsites.

No, drainage connections are not available on all pitches. This feature is typically provided only on selected pitch types with full utility connections.

Yes, the maximum number of people allowed on a pitch depends on the specific campsite and pitch type. The allowed occupancy is indicated in the pitch details during the booking process

Yes, it is usually possible to place a small tent next to your camper or caravan, provided it fits within the boundaries of your pitch.

One vehicle is included in the pitch price. If you arrive with an additional vehicle, it may be charged according to the campsite’s valid price list, and in some cases it may need to be parked in a designated parking area.

Yes, grilling is generally allowed on pitches, provided that it is done safely and in accordance with the campsite’s rules.

No, open fires are not permitted on pitches due to safety regulations.

It is usually not possible to reserve a specific camping home number. However, you can choose the camping home type, and the exact unit will be assigned based on availability.

If you have a specific request, you can contact the Reservation Centre, and the team will do their best to accommodate it where possible.

Yes. At many larger Valamar campsites, camping homes are organised into zones or villages. When booking, you can choose a specific camping home type within the desired zone or village, as this information is included in the name of the unit and in the Details section on the Accommodation page of the campsite.

Yes. Camping homes include a starter set of bed linen and towels for the number of guests registered in the unit. The set typically includes sheets, pillowcases and two towels per person. Bed linen and towels can usually be changed on request at the campsite reception during your stay.

Final cleaning is charged separately at most campsites and is payable at reception. The final cleaning service includes cleaning of the unit and the initial set of bed linen and towels provided for guests.

Camping homes do not typically include daily housekeeping. However, towel or linen changes and additional cleaning may be requested at reception, usually at an additional charge.

Yes. Camping homes are equipped with air conditioning, ensuring a comfortable stay during the summer months.

Camping homes feature a fully equipped kitchen designed for preparing simple meals during your stay.

The kitchen typically includes a cooktop, refrigerator, sink, cookware, dishes, glasses, cutlery and basic kitchen utensils.

Exact equipment may vary depending on the camping home type.

Yes. At many campsites, grilling on the terrace is allowed, and some camping homes are even equipped with their own grill. Guests are asked to follow safety rules and campsite regulations when using grills.

The number of sanitary blocks varies depending on the campsite. They are strategically located throughout the campsite, usually within easy walking distance of pitches and camping homes.

Yes, sanitary facilities at Valamar campsites are open 24 hours a day for guests.

Yes, sanitary blocks are equipped with showers and sinks with both hot and cold water, which are available throughout the day.

Camping homes include their own private bathrooms. At some campsites, certain premium pitch types may also include a private bathroom and/or kitchen as part of the pitch facilities.

Availability depends on the campsite and pitch category, so we recommend checking the Details section on the Accommodation page of your selected campsite.

Yes, many sanitary facilities include accessible toilets and adapted amenities for guests with disabilities or reduced mobility.

Many Valamar campsites have a market or market area on site, offering groceries, fresh produce, drinks, and everyday essentials. In some locations, additional shops and markets are located within or very close to the campsite.

Yes, most larger campsites include grocery shops, fruit and vegetable stands and small markets where guests can buy food, drinks and basic supplies.

At some campsites it is possible to rent boats or book boat excursions, usually through sports centres or local partners near the campsite. Prices vary depending on the campsite, type of boat and rental duration, so we recommend checking with the reception desk or the sports centre on site for the latest price list.

Yes, it is possible to bring a boat, jet ski or other watercraft, but this must be mentioned when making your reservation so the campsite can arrange storage or mooring if available. An additional charge may apply for these services.

Some campsites offer bicycle rental on site or nearby, and in certain locations partners may offer tent rentals. Availability varies by campsite, so we recommend checking with the reception desk upon arrival or contacting the Reservation Centre for details.