Terms & Conditions

• For each reservation made through Valamar online booking or Valamar reservation center, we guarantee the lowest price.
• For stays without previously made reservations, the prices and conditions in accordance with the valid price list on the reception apply.
• Sojourn tax is included in price
• Tourist tax is not included in the price of the Valamar Obertauern Hotel, [PLACES] Obertauern by Valamar and Kesselspitze Hotel, Valamar Collection. Tourist tax is € 2,45. Registration number according to the Overnight Accommodation Tax Act: 50422-023853-2023 ([PLACES] Obertauern by Valamar).
• If you are interested to reserve a stay with breakfast, please either contact the Valamar reservation center
  (tel: + 385 52 465 000; e-mail: (reservations@valamar.com ) or leave a note in the "comments" section of online booking and You will then receive a confirmation with the wanted service.
• Deductions from half board price for stays with breakfast per day per room are as follows:

• 5 € in single-bed rooms
• 10 € in double/twin rooms
• 15 € in triple rooms, quad rooms and studios
• 20 € in family rooms, suites and residence rooms

• Baby cot 5,- € per day.
• Baby cot is available free of charge in : Girandella Family; Girandella Maro Suites & Villas; Marea Suites, Valamar Collection; Isabella Island Resort, Valamar Collection; Kesselspitze Hotel, Valamar Collection
• Included in the apartment price are: bed linen, electricity and water consumption, kitchenware and tableware, cleaning materials, weekly change of bed linen and final cleaning.
  Optional:
  - there are towels in the apartment
  - towels are changed as needed
  - Possibility of half board

• The charge for pet accommodation is:
  - 35 € per day in hotels and resorts of the Valamar Collection brand (valid for 2024)
  - 38 € per day in hotels and resorts of the Valamar Collection brand (valid for 2025)
  - 30 € per day in hotels and resorts of the Valamar Hotels & Resorts and [PLACES] by Valamar brands
  - 25 € per day in hotels and resorts of the Sunny by Valamar brand

When booking, the guest is required to provide information about the pet. Each pet must have a health certificate. The list of banned dog breeds and house rules are available here. By confirming the reservation, the guest automatically accepts full responsibility for the pet.

• At check-in you will be asked to confirm your departure date. In the case of an earlier departure a fee in the amount of one-night stay per unit will be applied. In the period from 30 June until 01 September that fee includes all remaining days of your stay. The early departure fee might not be applied in case of illness or force majeure.
• In the event of overbooking, the hotel reserves the right to accommodate guests in a property of the same or higher category.
• If five or more accommodation units are booked, different payment/cancellation conditions apply.
• In the event that the Customer makes one or more reservations that deviate from the expected needs for private purposes, or in the event of a violation of these general terms and conditions or the rules of the Valamar Rewards Programme, for example, including but not limited to:
  - if the Customer reserves 5 or more accommodation units;
  - if the Customer uses Valamar Rewards credits or vouchers that have already been used or are not entitled to use for any reason;
  Valamar or the Service Providers reserve the right to refuse or cancel the reservation. In such cases, any contracts for hospitality services that may have been concluded, or sent reservation confirmations, are not binding on either party. Valamar undertakes to inform the Customer of such cases within a reasonable time, and no later than 21 days from the last reservation.
• In order to maintain the scale of the value of mutually agreed considerations, and taking into account the current circumstances (primarily, the trend of inflation rates) which could significantly distort that scale, we can correct the final nominal price of the contracted service in the event that after the conclusion of this contract, the cumulative index of the monthly inflation rate, which is published by EUROSTAT for the Republic of Croatia, exceeds 110.00 in the current month compared to September 2023, up to the amount of the inflation rate thus calculated.
  The price correction will be implemented taking into account the circumstances of the specific case and acting in accordance with the principle of equal value of contractual considerations. The price correction can be implemented no later than one month before the date of arrival, which we will inform the guest about by email or in some other appropriate way. The guest will inform us whether they accept the new price calculation of services or reject this calculation within 8 days, whereby this Agreement will be considered terminated. In the latter case, our obligations are limited to a refund of any amount of the service price received.
• You can arrange travel insurance via email at travel.insurance@valamar.com. Valid for Valamar Riviera d.d. and Imperial Riviera d.d.

  Poreč

  • Valamar Parentino Hotel

  Island of Rab

  • Imperial Heritage Hotel, Valamar Collection
  • Valamar Carolina Hotel & Villas
  • Valamar Camping Padova
  • Valamar Camping San Marino
  • San Marino Resort
  • Valamar Padova Hotel

  Makarska

  • Valamar Meteor Hotel
  • [PLACES] Dalmacija by Valamar
  • Sunny Makarska by Valamar

  Dubrovnik

  • Sunny Dubrovnik by Valamar
  • Valamar Tirena Hotel
  • Valamar Lacroma Hotel

  Poreč

  • Isabella Island Resort, Valamar Collection
  • Valamar Camping Istra
  • Valamar Riviera Hotel & Residence
  • Valamar Tamaris Resort
  • Valamar Diamant Hotel & Residence
  • Sunny Poreč by Valamar
  • Valamar Camping Lanterna
  • Lanterna Resort
  • Camping Solaris
  • Camping Orsera
  • Camping Brioni
  • Marea Suites, Valamar Collection
  • Rubin Hotel

  Rabac

  • Girandella Resort, Valamar Collection
  • Valamar Sanfior Hotel & Casa
  • Sunny Rabac by Valamar
  • Valamar Camping Marina
  • Camping Tunarica
  • Valamar Bellevue Resort

  Island of Krk

  • Valamar Camping Krk
  • Valamar Atrium Residence
  • Valamar Villa Adria
  • Sunny Baška Residence by Valamar, ex. Zvonimir
  • Sunny Krk by Valamar
  • Valamar Camping Ježevac
  • Valamar Camping Baška
  • Camping Bunculuka
  • Camping Škrila
  • Sunny Baška Hotel by Valamar, ex. Corinthia

  Dubrovnik

  • Valamar Argosy Hotel
  • Camping Solitudo
  • President Hotel, Valamar Collection

• Your credit card is used as a reservation guarantee. Credit card may be pre-authorised and charged in the amount of your first night’s stay. If your credit card does not support pre-authorization, on the day of pre-authorization your credit card will be charged the amount equivalent to the first night's stay, in accordance with the reservation conditions. Payment is upon arrival at the reception desk with credit card or cash. We accept MasterCard, Visa and Maestro.
• If you do not have a credit card you can guarantee your stay by making a deposit in the amount of the cost of one night per room. The deposit must be paid within 7 days upon receipt of the confirmation and the payment slip must include the booking confirmation number.
• Information for making a deposit is as follows:

• The property reserves the right to preauthorize the credit card in the amount of the cost of your stay.
• For a 100% relaxed holiday you can already now pre-pay your accommodation - just click on this link www.valamar.com/guarantee and follow the instructions.
• Payment upon arrival is possible:
  1. by cash in EUR as stated on your booking confirmation (for amounts under €10,000.00)
  2. by cash in any other currency or by credit card or Maestro card based on the current exchange rate. The current exchange rate is stated on the invoice.
• Check-in: 14.00 - 18.00 *
• Check-out until 10.00

• Credit card is required for booking. We accept EuroCard/MasterCard or Visa. When you click on 'Confirm Reservation', your credit card will be temporarily preauthorized with €1.00 for the purposes of validation. This sum will be automatically refunded by your bank within a few days.
• Your personal data, and the data on your credit card, are fully protected. The transfer of data is carried out via a safe server.
• Valamar, as the data controller, processes your personal data collected during the accommodation reservation process for the purpose of fulfilling the accommodation contract and legal obligations related to the hospitality industry, and may use them for other purposes provided for by positive regulations. Please also read our Privacy Policy.

Valid for children over the age of 2* included in the booking of the selected accommodation unit providing they meet the age criteria of the selected property and have their own bed.
*Children from the age of 0 to 2 stay for free. Regardless of age, children must be included in the booking.

• Makarska: [PLACES] Dalmacija by Valamar

• Poreč: Lanterna Resort

• Poreč: Valamar Parentino Hotel
• Rabac: Valamar Sanfior Hotel & Casa
• Krk: Sunny Krk by Valamar
• Island of Rab: Arba Resort, Valamar Collection; Imperial Heritage Hotel, Valamar Collection; Valamar Padova Hotel; Valamar Carolina Hotel & Villas; San Marino Resort;
• Makarska: Sunny Makarska by Valamar

• Poreč: Naturist Resort Solaris

• Poreč: Marea Suites, Valamar Collection; Pical Beach House; Valamar Diamant Hotel & Residence; Sunny Poreč by Valamar; Rubin Hotel; Isabella Island Resort, Valamar Collection; Valamar Riviera Hotel & Residence
• Rabac: Sunny Rabac by Valamar; Girandella Family; Girandella Villas
• Makarska: Valamar Meteor Hotel
• Island of Hvar: Arkada Hotel
• Dubrovnik: Valamar Tirena Hotel; Sunny Dubrovnik by Valamar; President Hotel, Valamar Collection; Valamar Lacroma Hotel

• Rabac: Valamar Girandella Designed for Adults

• Baška: Sunny Baška Hotel by Valamar, ex. Corinthia; Sunny Baška Residence by Valamar, ex. Zvonimir
• Island of Hvar: Valamar Amicor Resort

• Poreč: Valamar Tamaris Resort
• Rabac: Girandella Maro Suites; Valamar Bellevue Resort

• Children up to 5,99 years of age stay for free.

• Children up to 1,99 years of age stay for free.

• Children up to 3,99 years of age stay for free.

• Free of charge cancellation up to 21 days prior to arrival until 14:00 hours (CET).
• Credit card is required as a guarantee for your reservation.
• In the case of a guest no-show without prior cancellation, your card will be charged in the full amount of the reservation.
• Your credit card may be pre-authorised 42 days prior to arrival in the amount of your first night's stay.
• You will be informed if your credit card is declined for preauthorisation. In case we cannot charge your credit card, your reservation will be cancelled.
• Within the cancellation period, we may charge your credit card in the amount of your first night's stay for each accommodation unit. For cancellation after the cancellation period, the amount charged to your card will not be refunded.

• Free of charge cancellation:
  - up to 4 days prior to arrival until 14:00 hours (CET) (Valamar Hotels & Resorts, [PLACES] by Valamar, Sunny by Valamar) - see properties

  • VALAMAR ATRIUM RESIDENCE 4*/5*

  • VALAMAR RIVIERA HOTEL & RESIDENCE 4*

  • VALAMAR PARENTINO HOTEL 4*

  • VALAMAR TAMARIS RESORT 4*

  • VALAMAR AMICOR RESORT 4*

  • VALAMAR SANFIOR HOTEL & CASA 4*

  • VALAMAR BELLEVUE RESORT 4*

  • VALAMAR DIAMANT HOTEL 4* & RESIDENCE 3*

  • VALAMAR VILLA ADRIA 4*

  • VALAMAR PADOVA HOTEL 4*

  • VALAMAR CAROLINA HOTEL & VILLAS 4*

  • VALAMAR METEOR HOTEL 4*

  • Sunny Poreč by Valamar

  • Sunny Baška Residence by Valamar, ex. Zvonimir

  • Sunny Krk by Valamar

  • RUBIN HOTEL

  • Sunny Rabac by Valamar

  • Sunny Baška Hotel by Valamar, ex. Corinthia

  • SAN MARINO RESORT

  • [PLACES] Dalmacija by Valamar

  • [PLACES] Hvar by Valamar

  • LANTERNA RESORT

  • Sunny Makarska by Valamar

  • ARKADA HOTEL
  
  - up to 2 days prior to arrival until 14:00 hours (CET) (Dubrovnik) - see properties

  • PRESIDENT HOTEL 5*, VALAMAR COLLECTION

  • VALAMAR ARGOSY HOTEL 4*

  • VALAMAR LACROMA HOTEL 4*

  • Sunny Dubrovnik by Valamar

  • VALAMAR TIRENA HOTEL 4*
  
  - up to 7 days prior to arrival until 14:00 hours (CET) (Valamar Collection) - see properties

  • ISABELLA ISLAND RESORT 4*/5*, VALAMAR COLLECTION

  • Arba Resort 4*/5*, Valamar Collection

  • GIRANDELLA RESORT 4*/5*, VALAMAR COLLECTION

  • PICAL BEACH HOUSE 5*

  • MAREA SUITES 5*, VALAMAR COLLECTION

  • IMPERIAL HERITAGE HOTEL 4*, VALAMAR COLLECTION
• Credit card is required as a guarantee for your reservation.
• In the case of a guest no-show without prior cancellation, your card will be charged in the full amount of the reservation.
• Your credit card may be pre-authorised 21 days prior to arrival in the amount of your first night's stay.
• Within the cancellation period, we may charge your credit card in the amount of your first night's stay for each accommodation unit. For cancellation after the cancellation period, the amount charged to your card will not be refunded.
• You will be informed if your credit card is declined for preauthorisation. In case we cannot charge your credit card, your reservation will be cancelled.

• The reservation cannot be modified or canceled.
• The full amount of the reservation will be charged within seven days of booking.

• Free of charge cancellation up to 45 days prior to arrival until 14:00 hours (CET).
• During the cancellation period, we may charge up to 70% of the reservation amount to your credit card.
• For cancellation after the cancellation period, the amount charged to your card will not be refunded.

• Free of charge cancellation up to 30 days prior to arrival until 14:00 hours (CET).
• During the cancellation period, we may charge up to 70% of the reservation amount to your credit card.
• For cancellation after the cancellation period, the amount charged to your card will not be refunded.

• The reservation cannot be modified or canceled.
• The full amount of the reservation will be charged within seven days of booking.

If you book your accommodation directly on the Valamar website or through our reservation centre, we guarantee the best online price.

• If you find a more favourable online price – for the same property, the same dates, the same accommodation unit and the same service – than the one published on our website, following confirmation, we will offer you the more favourable price you found minus an additional 5% discount.
• Write us an e-mail (reservations@valamar.com).
• We will verify your request to make sure that it complies with our Terms and conditions. If your request is valid, we will grant you an additional 5% discount on the lower rate that you found.
• Our reservation centre will verify your request and contact you within 72 hours.

• A competitive price can be booked online on another website under exactly the same price list conditions as the current conditions on the Valamar website. Such a competitive price must be bookable online and in real time.
• The price must refer to the same hotel, same type of accommodation unit, same period of stay, same service and same number of guests. The guarantee does not apply to websites offering non-transparent prices and services (e.g. priceline.com, hotwire.com) or any of their affiliates or similar websites. The guarantee also does not apply to online reservations made through other websites that do not provide and confirm the name of the hotel/facility during the reservation process to the guest.
• The guarantee does not apply to competitive prices that have restrictions in their reservation terms which significantly differ from the reservation restrictions on the Valamar website (cancellation policy, deposit limits, minimum stay, etc.).
• The guarantee does not apply to any non-public or confidential prices, prices that require advance payments and prepaid vouchers, hotel rooms sold as a part of holiday packages with other services included, corporate discounted prices, group prices, coupon sales, etc.
• The guarantee applies to the final price for the entire stay, including all service charges, taxes, or other fees.
• The guarantee is applied to the total price for the entire stay rather than to the price for one or several days during the stay.
• The guarantee will not apply if the prices differ by €5 or less per day.